Refund policy
The Linie works with antique, vintage, and one-of-a-kind objects. Each item is individually selected, described, and photographed to show its condition as clearly as possible.
1. Right of withdrawal for EU customers
If you are purchasing from within the European Union as a consumer, you have the statutory right to withdraw from your purchase within 14 days of receiving the item, without giving a reason.
The withdrawal period expires 14 days from the day on which you, or a third party designated by you, acquires physical possession of the goods.
You can exercise your right of withdrawal electronically through our online withdrawal function:
If you use this online function, we will send you a confirmation of receipt by email without undue delay.
You may also inform us of your decision by sending a clear statement to hello@thelinie.com.
The confirmation of receipt only confirms that your withdrawal request has been received. It does not automatically confirm that the item has been returned or refunded.
After exercising your right of withdrawal, the item must be sent back within 14 days of notifying us of your withdrawal, unless we agree otherwise.
For EU statutory withdrawals, you are responsible for the direct cost of return shipping, unless the item arrives damaged, incorrect, or materially different from the description.
Please do not return the item before contacting us or submitting the withdrawal request, so we can confirm the return instructions.
2. Returns for customers outside the EU
For customers outside the European Union, we do not offer change-of-mind returns, unless required by applicable consumer law.
Because many of our items are antique, vintage, or one-of-a-kind, we encourage all customers to review the product description, measurements, condition notes, and images carefully before purchase.
This does not affect how we handle items that arrive damaged, incorrect, or materially different from the description. Please see section 4 below.
3. Condition of returned items
All accepted returns must be sent back in the same condition as received, unused, and carefully repacked for safe transport.
Please include your order number or other proof of purchase when requesting or sending a return.
Many of our items are antique, vintage, or one-of-a-kind objects. Signs of age and use are expected and may include surface wear, patina, minor marks, small historic repairs, dents, or irregularities in shape or finish. These characteristics are considered part of the object’s history and material nature, and are not considered defects when they have been described or shown in the product listing and do not affect the item’s overall appearance, stability, or function.
If a returned item shows loss in value caused by handling beyond what is necessary to inspect the nature, characteristics, and functioning of the item, we may make an appropriate deduction from the refund, in accordance with applicable law.
4. Damaged, incorrect, or materially different items
Please inspect your order upon delivery.
If your item arrives damaged, incorrect, or materially different from the description, please contact us at hello@thelinie.com within 48 hours of delivery where possible, including photographs of the item and packaging, so we can assess and resolve the issue.
Please keep the original packaging until the issue has been resolved, as it may be required for the shipping claim.
If a return is required, we will provide a return shipping label or arrange the return method with you.
Return shipping costs for damaged, incorrect, or materially different items will only be covered where the return method has been provided or agreed by us in advance, unless otherwise required by law.
This applies to all customers and does not affect your statutory rights.
5. Refunds
We will notify you once we have received and inspected the returned item.
For EU statutory withdrawals, reimbursement will be issued within 14 days from the day on which we receive your withdrawal request. We may withhold reimbursement until we have received the returned goods, or until you have provided evidence that the goods have been sent back, whichever occurs first.
For EU statutory withdrawals, we will reimburse the item price and the original standard delivery cost. If you chose a delivery method more expensive than the least expensive standard delivery option offered, the additional delivery cost will not be reimbursed.
Return shipping costs for EU statutory withdrawals are not included in the refund and are the responsibility of the customer.
If an item arrives damaged, incorrect, or materially different from the description and a return is required, we will provide a return shipping label or agree the return method with you in advance. Return shipping costs will only be reimbursed where the return method has been provided or agreed by us.
For customers outside the European Union, change-of-mind returns are not accepted, unless required by applicable consumer law. If a non-EU return is approved because the item arrived damaged, incorrect, or materially different from the description, the refund or remedy will be assessed after we review the issue.
Refunds are issued to the original payment method, unless otherwise agreed.
If the returned item does not meet the return conditions outlined above, we reserve the right to refuse the refund or make an appropriate deduction for diminished value, in accordance with applicable law.
6. Exchanges
As most items are one-of-a-kind vintage or antique pieces, exchanges cannot be guaranteed.
If you wish to exchange an item, please contact us first. In most cases, a new order will need to be placed separately.
7. Non-returnable items
Unless required by applicable consumer law, we do not accept returns for:
- Gift cards that have been used or partially used
- Custom or special-order items made to the customer’s specification
- Items returned outside the applicable return period or without a valid withdrawal or return request
If you are unsure about an item before purchasing, we encourage you to contact us with any questions prior to ordering.