FAQ
If you have questions about a specific item, ordering, or delivery, you may find the answer below.
Product & Condition
Are your items new?
Most items at The Linie are antique, vintage, or one-of-a-kind objects. Some newer, functional items may also be included and will be clearly described as such on the product page.
What condition are the items in?
Vintage and antique objects may show signs of age and use, including surface wear, patina, small marks, historic repairs, dents, or slight irregularities. These characteristics are part of an object’s material history and are not considered defects unless they affect stability, function, or overall appearance.
Each item is individually described and photographed to represent its condition as accurately as possible. Minor variations and signs of age may not always be visible in photographs.
If you would like additional photographs or a detailed condition report, please contact us before purchase.
Do you restore or polish the objects?
Objects are cleaned before listing, and minor restoration may be carried out when necessary. In some cases, surfaces may be lightly polished, while in others natural patina is preserved. Decisions are made individually, depending on the material, condition, and character of the object.
Can I see more photos or ask questions before buying?
Absolutely. If you need additional images, measurements, or clarification, please contact us at hello@thelinie.com before placing your order.
Shipping & Delivery
Where do you ship from?
All orders are shipped from Berlin, Germany.
Do you ship internationally?
Yes. We ship from Germany to selected international destinations.
Available destinations and shipping costs are shown at checkout.
If your location is not listed, please contact us before placing an order.
Please note that international orders may be subject to customs duties, import taxes, or local fees, which are the responsibility of the customer.
How long will delivery take?
Orders are typically dispatched within 2–4 working days, unless otherwise stated.
Delivery times vary depending on destination. As a general guide:
• Germany: approximately 3–7 working days
• European Union (non-Germany): approximately 5–11 working days
• UK & Switzerland: approximately 7–14 working days
• Europe (non-EU): approximately 7–18 working days
• Asia: approximately 7–14 working days
These timeframes are estimates only. Delivery may be affected by customs clearance, local carrier handling, or other external factors.
Are shipments insured?
Yes. All shipments are sent with tracking and insurance.
Will I need to pay customs duties or taxes?
For orders delivered outside the European Union, customs duties, import taxes, or handling fees may be charged by the destination country upon import.
These charges are not collected at checkout and are the responsibility of the customer. They are usually payable upon delivery or directly to local authorities.
We are unable to estimate or control these charges. If you are unsure, we recommend checking with your local customs authority before ordering.
Returns & Support
Do you accept returns?
Yes. We accept returns in accordance with our Return Policy.
As many items are antique or one-of-a-kind, we encourage reviewing condition details carefully before purchase.
Full return terms are outlined on our Returns & Refunds page.
What if my item arrives damaged?
Please inspect your order upon delivery.
If your item arrives damaged during transport, please contact us within 48 hours of delivery, including clear photographs of the item and its packaging, so we can assess the issue and resolve it.
Damage refers to new breakage or structural harm caused during shipping, such as cracks, fractures, or parts becoming detached in transit.
Signs of age and use — including patina, surface wear, small marks, historic repairs, dents, or slight irregularities — are expected for antique and vintage objects and are not considered damage, as they are part of the object’s material history and are described prior to purchase.
Are there items that cannot be returned?
Yes. We do not accept returns for:
- Sale items
- Gift cards
- Custom or special-order items
Can I exchange an item?
As most items are one-of-a-kind, exchanges cannot be guaranteed.
If you wish to exchange an item, please return it according to our Return Policy and place a new order separately.
I have questions about an item — what should I do?
We encourage you to reach out before purchasing. We’re happy to answer questions about condition, size, material, or suitability for your space.
Contact us at hello@thelinie.com.