Shipping policy
All orders are shipped from Germany.
Each item is packed by hand, with care taken to protect fragile and one-of-a-kind objects during transit. Wherever possible, we reuse clean and intact packaging materials to reduce waste, without compromising protection.
1. Dispatch time
Orders are typically dispatched within 2–4 working days, unless otherwise stated on the product page.
For larger, fragile, or special items, dispatch times may vary. Any extended handling time will be clearly noted before purchase.
2. Shipping destinations
We ship from Germany to selected international destinations.
Available destinations and shipping costs are shown at checkout. If your location is not available, please contact us before placing an order.
3. Shipping method
All shipments are sent with tracking and insurance.
4. Delivery times
Estimated delivery times are shown at checkout and in the order confirmation.
As a general guide:
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Estimated delivery times (working days):
• Germany: approximately 3–5 working days
• European Union (non-Germany): approximately 5–8 working days
• Great Britain & Switzerland: approximately 5–8 working days
• Europe (non-EU): approximately 7–10 working days
• Asia: approximately 10–14 working days
These timeframes are estimates only and cannot be guaranteed.
Delivery times may vary due to customs clearance, local carrier handling, or circumstances outside our control.
5. Customs, duties, and taxes
No German VAT is charged by The Linie under the German small business regulation (§19 UStG). Where local VAT must be collected through a separately arranged checkout, it will be shown there.
Germany, European Union and Northern Ireland
Standard shipping is available at checkout. No import duties or customs clearance apply to deliveries to the European Union or Northern Ireland.
Great Britain
For orders with a goods value under €165 after discounts, excluding shipping, please contact us at hello@thelinie.com before purchasing so that the correct VAT-inclusive checkout can be arranged.
Orders of €165 or more are shipped DAP. Import VAT, customs duties and carrier clearance fees may be payable by the recipient on delivery.
If you would prefer import charges to be prepaid, please contact us for a custom quotation. Availability depends on the selected carrier and destination.
Other destinations outside the European Union
If shipping is not available at checkout, please contact us at hello@thelinie.com for an insured shipping quote.
Customs duties, import taxes or carrier handling fees may be charged on import and are normally the responsibility of the recipient.
If a shipment is refused or returned due to unpaid customs charges, additional costs incurred may be deducted from any refund, in accordance with applicable law.
6. Delivery issues
Please inspect your order upon delivery.
If your item arrives damaged, contact us within 48 hours of delivery, including photographs of the packaging and item, so we can assess the situation.
7. Failed deliveries
If a shipment is returned to us due to an incorrect address, failed delivery attempts, or the customer being unavailable to receive the parcel, the customer is responsible for any resulting shipping or handling costs.
This does not affect your statutory right of withdrawal.
8. Questions before ordering
If you have any questions about shipping, delivery timing, or the suitability of an item for international transport, please contact us at hello@thelinie.com before placing your order.